Thank you for dining with us.
We’re receiving questions regarding our recently implemented 20% Service Charge and wanted to address them below. If you have additional questions or concerns, please email us at info@HeartwoodSEA.com
We are required to disclose that 100% of the Service Charge is retained by the company. This disclosure on your guest check, while accurate, doesn’t explain that we have simultaneously implemented a commission system for our team that is designed to ensure that they continue to be very well compensated for their hard work.
While the Service Charge is not directly passed through to the staff, the commission they receive meets or exceeds the net revenue brought in via Service Charge. In short, the intent of these changes is not to enrich the company through retention of Service Charge revenue.
With this commission model in place, there is no expectation of a gratuity in addition to the 20% Service Charge. If you feel an additional gratuity is warranted, please know that your generosity in recognizing exceptional service is very much appreciated, and 100% will be retained by your server.